1 Rydons Ind Est, Canal Way, Newton Abbot, TQ12 3SJ
Jalex® Retail

Welcome to Jalex® Retail, home to all your Quality products online.

Returns Policy


Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14  working days for a full refund, including the cost of delivery. You can  do this by contacting us by email or telephone and quoting the order  number supplied to you. Your refund will be paid within 30 days. You  are, however, responsible for the cost and risk of loss or damage when  returning the goods, so you should take out enough postal insurance to  cover their value. This cancellation policy does not affect your rights  when we are at fault - for example, if goods are faulty or  miss-described.
Any goods returned should be in saleable condition, unused and in  their original un-opened packaging. Any goods deemed used, damaged  unless first informed as such or outside the 14 day period will be  returned to the customer at their expense.

These terms apply to your order. We may change our terms and  conditions at any time, so please do not assume that the same terms will  apply in the future.

None of these terms affect your legal rights and these are not  diminished in any way. If any term is held to be invalid under any  applicable statute or rule of law, that term is automatically omitted  from the terms to minimum extent necessary to comply with the law and  without affecting the validity or enforce ability of the remainder.