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1 Rydons Ind Est, Canal Way, Newton Abbot, TQ12 3SJ
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Jalex® Retail

Welcome to Jalex® Retail, home to all your Quality products online.

Terms and Conditions

  

By ordering and paying for your goods you Herby agree to these terms and conditions.


Making A Purchase


Making a purchase could not be easier. Take a look around our store  using the menu tabs on the left that correspond to products required. , add any items that you wish to buy into the shopping cart.  Once you have finished your selection, click on 'Checkout' and you will  be asked for a few details to set up your account for us to be able to  complete the order.

If for any reason you make a mistake that you’re unable to rectify please contact us and we will amend it accordingly.
 

When confirmation of your order is received, and payment has been made  to us, we will indicate acceptance of your order, and hence a contract  between us.  

If for some reason we have inadvertently  under-priced goods, VAT or Postage prices change we will inform you  immediately and you will then have the right to cancel your order for a  full refund, pay the difference or elect to choose a different product.


You agree that proof of delivery supplied by our delivery company  is sufficient evidence to establish that goods have been received.

Although we endeavour to dispatch your order  within 24 hours, we have no control over the postal service. As it’s a  third party agreement there may be times beyond our control that may  delay your order such as strikes, breakdown of vehicles etc. If this  occurs we will not be held responsible but will endeavour to keep you  informed once we are notified of the situation.

   

Back Orders

If your item is not in stock, we will back  order for you. You will always be emailed with the option to cancel your  order if you would rather not wait.

   

Tax Charges For orders made from the UK or the European Union, 20% VAT has been included.

   

Credit Card Security  All orders placed using PayPal express service uses their encryption  services and 100% secure. PayPal account holders have 100% secure  guarantee and customers who wish to pay over the phone have 100%  guarantees that your details will only be used by Jalex® Retail at that time. Your details will be shredded after the transaction is completed and you will receive conformation of payment  with your order.

We use a 3rd Party 100% secure credit card processing company @Stripe@ who also process online payments on our behalf. 

   

Guarantee We guarantee your satisfaction

   

Reaching Us

If you need to reach us please use the “Contact us “ link on the home page or ring on 01626 369337


Complaints


If for any reason you have cause for  complaint, please contact us via email or in writing addressing all  complaints to "Complaints Dept." Your complaint will be fully  investigated and a reply will be forthcoming within 5 working days.

We will keep you fully informed throughout  the duration of the complaint and will do our utmost to resolve the  complaint as quickly and efficiently as possible. We will inform you of  our results either via email or by mail and will detail the procedure  and outcome of the investigation. As a company who holds customers at  the forefront we will be completely imparshall and will do our utmost to  ensure the result is in your favour.

   

Privacy Policy

Jalex® Retail does not disclose  buyers' information to third parties at any time. We are responsible  internet traders and take this very seriously. Under no circumstances  will your details be used for anything other than fulfillment of your  order.
 

Cookies are used on this shopping site to keep track of the  contents of your shopping cart, to store delivery addresses if the  address book is used and to store your details. They are also used after  you have logged on as part of that process. You can turn off cookies  within your browser by going to 'Tools | Internet Options | Privacy' (in  Internet Explorer) and selecting to block cookies. If you turn off  cookies, you will be unable to place orders or benefit from the other  features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.